Privacy policy

PRIVACY NOTICE

Last updated June 5th, 2024

Thank you for choosing to be part of our community at Mellow Way ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@mellowway.co.

This privacy notice describes how we might use your information if you: Visit our website at https://mellowway.co/

Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, we refer to:

"Website," we are referring to any website of ours that references or links to this policy

"Services," we are referring to our Website, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it. If there are any terms in this privacy notice that you do not agree with, please discontinue the use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

COLLECTING PERSONAL INFORMATION

We collect personal information, including names, email addresses, and contact information, from our website visitors for the purpose of the below details. However, please note that we do not store payment details. All payment transactions are securely processed through Shopify or other third-party payment processors. We do not have access to or store any payment information, such as credit card numbers or bank account details

We collect personal information from our website visitors for various legitimate business purposes, including but not limited to:

1. Order Processing: We collect necessary personal information to process and fulfill orders placed on our website.

2. Customer Support: Personal information is collected to assist with customer inquiries, provide support, and address any issues or concerns raised by our customers.

3. Marketing Communication: With your consent, we may use your personal information to send you promotional materials, newsletters, or updates about our products, services, and special offers. You have the option to unsubscribe from such communications at any time.

4. Other Legitimate Business Purposes: We may collect personal information for other legitimate business purposes that are relevant and necessary to provide our products and services effectively.

Please note that we will only collect and process personal information for specific purposes that are disclosed to you and will not use it for any incompatible purposes without obtaining your consent.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, and data providers, as well as from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

SHARING PERSONAL INFORMATION

We may process or share the data that we hold based on the following legal basis:

Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.

Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.

Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.

Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal processes, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).

Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.

More specifically, we may need to process your data or share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

USING PERSONAL INFORMATION

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

We use the information we collect or receive:

To facilitate account creation and logon process. If you choose to link your account with us to a third-party account (such as your Google or Facebook account), we use the information you allowed us to collect from those third parties to facilitate account creation and logon process for the performance of the contract.

To post testimonials. We post testimonials on our Website that may contain personal information. Prior to posting a testimonial, we will obtain your consent to use your name and the content of the testimonial. If you wish to update or delete your testimonial, please contact us at , and be sure to include your name, testimonial location, and contact information.

Request feedback. We may use your information to request feedback and to contact you about your use of our Website.

To enable user-to-user communications. We may use your information in order to enable user-to-user communications with each user's consent.

To manage user accounts. We may use your information for the purposes of managing our account and keeping it in working order.

To send administrative information to you. We may use your personal information to send you the product, service, and new feature information and/or information about changes to our terms, conditions, and policies.

To protect our Services. We may use your information as part of our efforts to keep our Website safe and secure (for example, for fraud monitoring and prevention).

To enforce our terms, conditions, and policies for business purposes, to comply with legal and regulatory requirements, or in connection with our contract.

To respond to legal requests and prevent harm. If we receive a subpoena or other legal request, we may need to inspect the data we hold to determine how to respond.

Fulfill and manage your orders. We may use your information to fulfill and manage your orders, payments, returns, and exchanges made through the Website.

Administer prize draws and competitions. We may use your information to administer prize draws and competitions when you elect to participate in our competitions.

To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.

To respond to user inquiries/offer support to users. We may use your information to respond to your inquiries and solve any potential issues you might have with the use of our Services.

To send you marketing and promotional communications. We and/or our third-party marketing partners may use the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. For example, when expressing an interest in obtaining information about us or our Website, subscribing to marketing or otherwise contacting us, we will collect personal information from you. You can opt-out of our marketing emails at any time (see the "WHAT ARE YOUR PRIVACY RIGHTS?" below).

Deliver targeted advertising to you. We may use your information to develop and display personalized content and advertising (and work with third parties who do so) tailored to your interests and/or location and to measure its effectiveness.

USER RIGHTS

Under applicable data protection laws, you have certain rights regarding your personal information. These rights include the right to:

1. Access: You have the right to request access to the personal information we hold about you and receive a copy of that information.

2. Rectification: If you believe that the personal information we hold about you is inaccurate or incomplete, you have the right to request the correction or updating of your information.

3. Erasure: You have the right to request the deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected or processed.

4. Restriction: You have the right to request the restriction of processing of your personal information in certain situations, such as when you contest the accuracy of the data or when the processing is unlawful.

If you would like to exercise any of these rights or have any questions or concerns regarding the processing of your personal information, please contact us via email at info@mellowway.co. We will promptly review and respond to your request or inquiry.

Please note that there may be instances where we are unable to fulfill your request due to legal obligations or legitimate interests. However, we will always inform you about the reasons if such limitations arise."

USE OF COOKIES

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

CONTACT INFORMATION

Monday-Friday: 9:00 am-5:00 pm EST.
Saturday-Sunday: Closed

Phone: 
Address: 3300 Hamilton Mill Rd Ste 102 #107
Buford, GA 30519 United States